TELUS Digital and ElevenLabs Partner to Scale Voice AI Alongside Frontline Customer Care Teams

2026-06-22 06:45:00

/PRNewswire/ - TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital

TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate Customer Experience

2026-06-15 06:45:00

TELUS Digital brings engineering expertise and the experience of operating contact centers at scale to implement and optimize Cresta's customer experience AI platform, giving global brands an AI solution that analyzes every interaction, deploys AI agents, and augments frontline teams VANCOUVER, BC, June 15, 2026 /PRNewswire/ - TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, today announced a partnership with Cresta, the unified customer experience AI platform for human and AI agents. Under the partnership, TELUS Digital will introduce prospective and current enterprise clients to Cresta's customer experience AI platform and serve as a preferred implementation partner.

Deployed but Not Optimized: TELUS Digital and Ryan Strategic Advisory Reveal the AI Performance Gap in Enterprise CX for 2026

2026-06-03 06:45:00

New global survey of 815 enterprise CX leaders finds the leading approach across every major CX function is human agents assisted by AI, but most organizations lack the tools to assess and improve AI performance VANCOUVER, BC, June 3, 2026 /PRNewswire/ - New research commissioned by  TELUS Digital and conducted by global consultancy firm, Ryan Strategic Advisory , reveals that across every major customer-facing function, from onboarding and technical support to billing and complaints, the majority of enterprises now rely on human agents assisted by AI. However, only 32% of enterprises surveyed currently use AI-powered quality assurance (QA) and coaching tools, meaning the majority of organizations adopting AI-assisted customer experience (CX) do not have the automated infrastructure in place to effectively monitor AI performance and feed insights back into ongoing improvement.

New TELUS Digital Research Uncovers AI Safety Risks, Offers a Blueprint to Protect Enterprise AI Applications

2026-05-26 06:45:00

Study of 34 AI models from 10 global providers finds open-source AI models are not less safe, reasoning models are hardest to exploit and smaller models are the most vulnerable  VANCOUVER, BC, May 26, 2026 /PRNewswire/ - TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, today released its GenAI Safety Model Benchmark , based on more than 620,000 adversarial tests across 34 leading AI models. It is the most extensive generative AI (GenAI) security study by TELUS Digital to date.

TELUS Q1 Earnings Call Highlights

2026-05-15 09:12:44

TELUS NYSE: TU reported first-quarter 2026 results marked by continued customer additions, stable profitability and higher free cash flow, while management emphasized cost controls, asset monetization and growth in health, digital and artificial intelligence-related businesses.

TELUS Offers Value With AI And Fiber Tailwinds

2026-05-14 08:08:00

TELUS is undervalued, offering a 9.7% yield and trading near its 52-week low. TU's focus on lower capital intensity, free cash flow growth, and AI-driven opportunities underpins a "Buy" rating. AI-enabling capabilities and TELUS Health are seeing double-digit revenue and EBITDA growth, supporting long-term earnings expansion.

First Tellurium Congratulates TELUS on Plans for New AI Data Centres in Vancouver

2026-05-13 08:00:00

Vancouver, BC, Canada, May 13, 2026 – TheNewswire – First Tellurium Corp. (CSE: FTEL , OTC: FSTTF ) (the “ Company ”) congratulates TELUS on its newly announced plans to build two advanced AI data centres in Vancouver as part of a national initiative to expand Canada's sovereign compute capacity. The projects, announced by the federal government and TELUS earlier this week, include major expansions in both Vancouver and Kamloops and are designed to strengthen Canada's position in the global AI economy. TELUS President and CEO Darren Entwistle emphasized the environmental leadership behind the projects, noting that the centres will operate on 98 percent clean hydroelectric power, recycle enough waste heat to warm 150,000 homes, and use 90 percent less water than traditional data centres.

Three dividend aristocrats abroad, one troubling sign for income investors

2026-05-11 11:38:04

The First Trust S&P International Dividend Aristocrats ETF (NASDAQ:FID) gives U.S.